Contact information

Contact Information Policy

The Comfort Paw Co Ltd

At The Comfort Paw Co, we want to make it easy for our customers to contact us. Whether you have a question about a product, need help with an order or would like to provide feedback, we're here to help.

1. Business Information

Business name: The Comfort Paw Co Ltd
Company registration number: 17498312
Registered in: England and Wales
Registered office address: 8 Bloomfield Road, Darlington, DL3 6SA
Email: thecomfortpawco@gmail.com

2. How to Contact Us

Email: For all general enquiries, product questions, order updates and customer support, please email us at thecomfortpawco@gmail.com

Social media: You can also find us on Facebook, Instagram and TikTok. We welcome your comments and messages through our social media pages.

For enquiries relating to orders, refunds, returns or personal information, we recommend contacting us by email so that we can assist you directly.

3. Response Times

We aim to respond to customer enquiries as soon as reasonably possible, normally within 2 working days.

Response times may vary during busy periods, weekends and public holidays. If your enquiry requires further investigation, we will aim to keep you informed.

4. Orders and Deliveries

If you contact us about an existing order, please include your order number and the email address used when placing your order.

Please do not send payment card details, passwords or other sensitive financial information by email or social media.

5. Returns, Refunds and Complaints

If you have a concern about a product, delivery, return or refund, please contact us by email with details of the issue.

We take customer feedback seriously and aim to resolve complaints fairly and promptly.

Please refer to our separate Shipping Policy and Returns & Refunds Policy for further information.

6. Product Questions and Pet Welfare

If you have a question about a product's ingredients, intended use or manufacturer's instructions, please contact us before purchasing if you need clarification.

We cannot provide veterinary diagnoses or replace professional veterinary advice. If you are concerned about your pet's health, please consult your vet.

7. Privacy

Any personal information you provide when contacting us will be handled in accordance with our Privacy Policy and applicable data protection legislation.

8. Updates to This Policy

We may update this policy from time to time. The latest version will be available on our website.